The issues came to HP's attention after eight customers reported battery packs overheating, melting, or charring, according to the recall.
Potentially risky products include traditional laptops and convertibles part of the HP Probook family (64x G2 and G3, as well as the 65x G2 and G3), the x360 line (specifically, x360 310 G2 and Pavilion x360 models), the Envy m6, HP 11, plus several ZBook mobile workstations (the 17 G3, 17 G4, and Studio G3). However, since the batteries in these laptops are not meant to be replaced by consumers, HP will send an authorized technician to replace the battery properly. If you are, HP suggests you place your laptop into "Battery Safety Mode" with a provided BIOS update. One person suffered a first-degree burn from the battery and three others had property damage totaling $4,500.
The company also provided instructions on how to check if your laptop has a defective battery.
If you own a HP laptop or workstation, you can check to see if your unit is affected.
Why this matters: Battery recalls happen every so often, often due to manufacturing issue. What this does is cause the battery to discharge and stay depleted, so you would need to plug your laptop into a wall outlet to continue using it while setting up service.
The site is offering a utility that users are expected to install and run on their laptops to find out if their batteries run the risk of overheating.
Batteries affected by this recall should immediately be put into "Battery Safety Mode".
HP says the batteries are not replaceable by the consumer.
In the meantime, HP recommends all users make sure their laptops have been switched in to "battery safe mode".
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